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FREE SHIPPING in HongKong and on International orders over HK$1,000  - more info 

Hong Kong Dollar

Delivery & Return Policy

Delivery Policy

Nuage Concept will make utmost effort to deliver your purchase as quickly and safely as possible.

Hence, we offer express delivery service that normally requires signature and include tracking ability. Nuage Concept delivers to residential and commercial address which does not include P.O. boxes and other locales.

Your order will be packed and dispatched provided we have available stock, the address has been checked and payment approved. Once these are completed, a dispatch confirmation email will be sent together with an expected delivery date, typically ranging from 1 to 6 business days depending on location.

Nuage Concept is glad to offer free EXPRESS shipping on all orders in Hong Kong and on international orders equal or above HK$1,000 (≈ €117, US$129, £85, A$180).

If you refuse a shipment from Nuage Concept, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Nuage Concept. This amount will be deducted from your merchandise refund. Please note that delivery fees are nonrefundable and risk of loss passes to the recipient once we deliver your order to the carrier.

During our sale period, we are glad to offer free STANDARD shipping on international orders with no minimum purchase (orders equal or above HK$1,000 will automatically be sent via Express shipping). Deliveries will typically range from 6 to 12 days depending on the destination. 

Delivery Fees (for orders less than HK$1,000.00):

Destination

Price

Hong Kong

Free! 
Greater China (Macau, Mainland China and Taiwan)
 
$50
(≈ CN¥42, NT$213) 
 
Asia-Pacific
(Australia, Indonesia, Japan, South Korea, Malaysia, New Zealand, 
Philippines, Singapore, Thailand and Vietnam)
 
$100
(≈ A$18, ¥1560, S$18,
฿465, ₱612, US$13)
  

United States & Canada 

$150
(≈ US$19, C$27)
Western Europe 
(Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, 
Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and
United Kingdom)
 
$180
(≈ €21, £15, SFr.23)
 
Rest of the World By request only.  


Important Customs Information


Your order may be subject to import duties and taxes, which are assessed once a shipment reaches your country. You are responsible for any additional customs clearance charges. Nuage Concept is not responsible and has no control over these charges.

Your purchase may also be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Customs policies vary widely from country to country; please contact your local customs office for more information.

 

Cancellation and Amendment Policy

Once the order has been executed you have the right to cancel the order up to the point of dispatch, we recommend letting us know as soon as possible, within the first 24 hours to ensure cancellation. We will revert to confirm the cancellation and we will refund any payments made by you.

You may also amend the size or edit your billing and delivery information. However, we may not be able to combine orders or add pieces to an existing order once it has been placed.

Please contact us at care@nuageconcept.com with details of your order, changes or cancellation required, including the reference code.

 

Return Policy

If you are unsatisfied with your purchase in any way, Nuage Concept is happy to offer you an exchange or refund within 7 days of receipt. We require that you return the item/s in its original, new condition with all labels and packaging attached. All returns and exchanges MUST be shipped via traceable and insured mail.

We ask that you email care@nuageconcept.com at the earliest possible moment to inform us of your return order details including reference code together with any mail tracking information.

Please note that Nuage Concept reserves the right to refuse a refund or exchange if we deem the item/s to be returned in an unacceptable condition such as used, washed, worn or damaged. Returns on pieces that are damaged, soiled or without their original labels and packaging may not be accepted and may be sent back to the customer.We also reserve the right to refund or exchange an item/s if the 7 day return period has expired.

Nuage Concept will not refund the price of postage. Customs duties and sales taxes are also nonrefundable. However, you may be able to recover these by contacting your local customs bureau directly. Nuage Concept cannot be held responsible to returning items that are misplaced or damaged in the return transit.